Our commitment to accessibility
Avant is committed to digital accessibility, conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, and complying with Americans with Disabilities Act (ADA) effective communication requirements and other applicable regulations.
To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
How to contact us
Should you encounter a technical issue or a barrier on our website that interferes with your ability to access our services and requires a request for reasonable accommodation under the Americans with Disabilities Act, please contact us by:
Telephone
Attn: Accessibility
Avant, LLC
222 W. Merchandise Mart Plaza. Suite 900 Chicago, IL 60654
In your communication to us, please specify the nature of the accessibility difficulty, including the web address that may have presented an accessibility challenge. Please also include your contact information (such as an email address or telephone number) at which you can be reached. Depending on the nature of the request for accommodation, Avant may need sufficient notice to provide a reasonable accommodation.
We also welcome your feedback on ways in which Avant can make its website more accessible. If you have an idea you would like to share with us, please contact us at the number or address shown above.
Tips to improve your website experience
For the best experience, we recommend that you keep all of your technology up to date:
- Use the latest version of your web browser.
- Use the latest version of your assistive technology.
- Download our latest smartphone or tablet mobile applications for iOS or Android devices.
Navigate by headings
We try to structure complex content with headings. Skim content or jump to a specific topic through heading navigation.
Control font sizes
Use your browser and device settings to resize content for optimal reading.
Enable JavaScript
To enjoy features on our website and sign in to our secure site, you must enable JavaScript in your browser. JavaScript is already activated on most new computers and mobile devices on the market today, so you should only need to enable it if you or another user has disabled it.
Note shortened account numbers
In most instances, you won’t see your complete account number online. For security reasons, we only reveal a few digits (typically the last 3 or 4) of your account number. The remaining digits are represented by a series of periods or the letter X.
Be careful with non-numeric symbols
For example, please do not use the dollar sign ($) when you include dollar amounts in any form field; it will cause an error.
Pay attention to error messages
If an error occurs on a page, in most cases, an error message will appear.
Software and browser recommendations and settings
We strive to follow the W3C's globally recognized technical accessibility standards to provide content that's compatible with computer-based assistive technologies and browsers. We recommend using the most current versions of the manufacturer's assistive technology applications, along with a current version of browsers. We also recommend trying different types of browsers with assistive technology applications to determine which combination works best for you.
Additionally, we support screen magnification technologies and accessibility features that major browsers provide, such as zoom, color and other image controls.
There are easy-to-use browser controls for adjusting the size and colors of content on a web page. There are no ideal content size or color combinations for all people. However, by using the controls provided in browsers, you can personalize the content presentation in your browser.
Third-Party Websites
Avant's website may contain links to web pages hosted by third parties. Avant does not make any representations with regard to the accessibility of third-party websites and is unable to remediate any accessibility barriers on such websites, if they exist.